Privacy Policy

Introduction

Cobalt Holidays is comitted to protecting and respecting your privacy, whilst endevouring to provide you with the very best experince. We work hard to keep your information safe and secure. We maintain and follow strict procedures to ensure that any information that you provide us does not get misused. We ensure that we only collect the information nesessary for your stay.

This privacy policy (and any other documents that we may refer to) explain in detail the types of personal data that we may collect from you. Please ensure that you read this policy carefully so you understand why we need to collect the data that we do. Should you have and concerns of require any more information then please contact us and we will do our best to answer your query.

Who are we?

Well it would be rude of use to ask you to provide us with your information without first telling you who we are.

Cobalt Holidays is an independant, family run, holiday home provider. We formed in 2020 in the midst of the COVID-19 pandemic. We were looking for a place to escape the stress of life. We fell in love with the North Yorkshire coast and decided to call it home.

Throughout this document we will refer to Cobalt Holidays as 'we' or 'us' to keep things simple.

The legal stuff

The data protection law set out a number of regulations that businesses must follow when collecting and handling personal data.

Consent

We will sometimes request information from you. These may include signing up to our newsletter where we will give you the opt-in option.

Contractual requirements

Some of the information that we request from you is to allow us to fulfill our contract to you. This will include collecting your name, contact details and car registration to allow us to book you onto site.

Legal Compliance

If the law requires us to, we may need to collect and process your data in line with the request made of us.

This may include passing data we hold about you to law enforcement agencies when presented with a warrant.

Legitimate innterest

We may use and process your data to persue our business activities. This can include your data being used when we are performing software updates on our website.

When undertaking these activites your information will be limited to a minimum and where possible all personally identifiable information will be removed.

Where do we collect your data?

we collect data from various locations, these can include but are not limited to:

  • When you visit our website
  • when you engage with us on social media
  • when you engage with our contact centre (some calls may be recorded)
  • when you download or install one of our apps
  • when you join one of our rewards programs
  • when you contact us with a query or make a complaint
  • when you email us regarding a holiday or service
  • when you enter prize draws or competitions
  • when you boor or attend an event held by a 3rd party
  • when you complete a survey that we send you
  • when you leave reviews or comment on our services
  • when you fill in any forms
  • if an accident or incident happens
  • if you book through one of our partners or affiliates
  • when you give a 3rd party permission for us to provide any data we hold on you.

What personal data do we collect?

  • Title
  • Name
  • Address
  • Telephone number
  • Age/DOB (including children 13 or over and additional parties)
  • Gender
  • Online Identifiers (including IP Address, cookies and other social media identfiers.
  • Booking referance
  • Client ID
  • Health and Medical information
  • Proof of identity (e.g. passport, driving licence or utility bill)
  • Financial information (e.g. bank/credit/debit details)
  • Photography, CCTV, Body Camera, ANPR or poolview
  • Audio (includes phone recording when you contact us)
  • Third party letter information

How and why we use your personal data

Below are some examples as to why we may use your personal data. When using your personal data we ensure that its kept secure at all times

to process your booking or any additional services that you may purchase from us.

When processing your order we may have to pass information to 3rd parties for payment processing and fraud prevention.

when responding to any queries that you have, process any refuned requests. The information that we retrieve will only be relevant to the query that you have.

We may pass your details on to authorised 3rd party companies to protect us against fraud. The datails that we pass on will help us ensure that your account stays safe and secure

The datails that we may use can include your IP Address, username, password and email.

Who we share your data with?

Sometimes we may need to share some of your personal information. We will only ever share data with companies where is it absolutely necessary. Below are the guidelines we set if we do need to share your data.

  • Only data required for their specified activity is shared
  • Your data is only used for the exact purpose of the contract with us
  • We ensure external contractors uphold our strict data protection guidlines
  • Once the purpose of sharing your data is completed then all data is removed, returned or rendered anonymous

Some of the companies that we may need to share your data with include

  • IT Companies and service provideeers who support the digital operation of our business
  • Marketing companies where consent has been given
  • Data insights and marketing companies
  • Social media companes
  • Payment services providers
  • Fraud prevention agencies
  • Other holiday home rental businesses

How long do we keep your data?

Your information is stored securely on our servers for as long as necessary. This period is determined by the reason that we collected the data and the requirements of collecting the data.

Once your data is no longer required then it will be deleted from our systems or made anonymous.

Cookies

Our website uses cookies to provide you with a seamless experience. We do not use cookies to track you online however some of the 3rd pary companies we use mey.

How do we protect your data?

All information is securly stored on our servers and is only accessable using passwords. We recommend all customers regularly change your password and ensure that it is a secure password that is hard to guess.

We regularly monitor our systems for any possible security vulnerabilities and ensure that all traffic to and from the server is protected via https.

Any Questions?

We hope that this policy answers all your questions however if there is anything that we have not answered within this policy then please use the contact us form.